Coaching Terms and Conditions
Dear new client,
I am looking forward to beginning our work together. Before we start, it is important that you read this document so that you have an understanding of what to expect during our work together.
1. Qualifications
I am a Level 4 ACA registered Counsellor. I received a Masters in Counselling from Monash University. Prior to that, I received a BA in Sociology from Murdoch University. I am also a trained EMDR Therapist, member of EMDRAA, the ACA - Australian Counselling Association and an ANZAED Credentialled Eating Disorder Clinician.
2. Services
2.1. Therapeutic coaching integrates therapeutic knowledge and techniques into a coaching context. May include tools from EMDR, CBT, DBT, or somatic approaches, among others, but used in a non-clinical, coaching capacity. It's not therapy, but it draws from therapeutic frameworks to support personal development, emotional resilience, and behavioural change, addressing deeper patterns than regular coaching would be able to.
2.2. I employ a client-centred approach. Your well-being is always my number one priority. The nature of therapeutic coaching is different for every client and requires that you take an active role in it. You will be asked to participate in your own personal development. Therapeutic coaching is limited in that it achieves the best results when you put the most into it. You will see the best results when, between sessions, you practice the skills you've learned.
3. Collection of Personal Information
As part of providing a service to you, I need to collect and record personal information relevant to your situation. This information will be a necessary part of the service provided.
4. Access to information
You may access the information in your file upon request, subject to the exceptions in the National Privacy Principle 6 in Australia.
5. Confidentiality
Generally, everything that you say in sessions is treated as confidential. I may disclose information with your consent, where relevant, to refer you to specified people such as:
a. Provide a written report or referral to another professional or agency, e.g. a GP or a lawyer, or
b. Discuss the material with another person, e.g. partner, parent, or employer.
However, there are some limitations to that confidentiality.
6. Limits of Confidentiality
6.1. If a client threatens to harm themselves, I may need to seek support to ensure the safety of the client or to contact the emergency contact, family members of the client or others who can help provide that protection.
6.2. If a client makes a serious threat to harm another person, I may need to seek relevant support, both to protect the client and the potential victim. I may be obligated to warn the victim, contact someone else who could help protect the victim, and or contact the police.
6.3. In cases of criminal or civil liability, I may be ordered by the court to release some information.
6.4. If a client files suit against me, I may release minimal information to defend myself.
6.5. Where abuse or neglect is suspected, I am required by law to report any cases of sexual or physical abuse where the person is unable to protect themselves (i.e. children, elders, and dependent adults). Or,
6.6. Your name and contact details may be shared with a collections agency if there are unpaid or overdue fees.
6.7. If you are using Private Health Insurance for these services, I may need to disclose your name and the nature of the services offered to your insurance company, at their request.
7. Use of Examples and Educational Content
I maintain professional social media and educational platforms for the purpose of sharing general insights, psychoeducation, and reflective examples related to therapy, coaching, and personal development. Any examples, scenarios, or descriptions shared are de-identified, blended, and/or hypothetical, and are not based on any single individual. Where themes may feel familiar, this reflects the reality that many people share common experiences, challenges, and patterns.
No identifying information is ever used, and any perceived similarity to an individual’s personal experience is coincidental. It should not be assumed that any content shared represents a specific client or their story.
8. Fees
8.1. The value of products may differ depending on session duration (50, 60, 90 and 120 minutes), whether purchasing individual sessions, packages, programs, promotions, or using a promotional coupon code. See your product offer and/or invoice for details and additional Terms & Conditions.
8.2. In-person fees are due and payable at the end of the session by cash, bank transfer, or Stripe or in accordance with the terms of the product purchased.
8.3. Online session fees are due at least 48 hours before the session by direct transfer or through the online booking system, or in accordance with the terms of the product purchased.
8.4. Fees may be subject to change. You will be notified in writing of these changes before your session.
9. Cancellation policy
9.1. If you need to cancel your appointment with less than 24 hours’ notice, you may incur a 50% cancellation fee.
9.2. In the event of a missed appointment or cancellations within 3 hours of your session time, your entire consultation fee is payable.
10. Online Provision of Services
When online services are provided, the following terms and conditions apply:
10.1. To access online, you will be provided with a meeting link upon booking confirmation.
10.2. The practitioner will connect with you using Zoom video. These video sessions, including chats, are not to be recorded or accessible by anyone at any time during or after a session unless agreed upon by all parties involved.
10.3. Online coaching sessions are not available outside normal operating hours.
10.4. Risk Management: If there are any safety concerns held by the practitioner during the session, the practitioner will need to contact the emergency contact, parent/guardian in the case of minors and/or appropriate emergency services to ensure the safety of the client. This contingency plan will be explained when accessing online services via Zoom as part of the informed consent process.
10.5. Fossickpoint ensures the privacy and security of its clients and has taken steps to ensure the safeguarding of information obtained during any services provided. Fossickpoint has taken reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure. Clients are responsible for revising the privacy policy and terms and conditions of the platform used for the sessions. By signing this document, you acknowledge that you have read and understood the terms and conditions set by the online platforms used (including Zoom or any other platform used for service delivery) in relation to their management of your privacy and personal information, and that you agree to those terms. Specific details regarding the security and privacy features of Zoom can be found via the following link: https://explore.zoom.us/docs/en-us/privacy.html.
10.6. Clients engaging in online services are responsible for ensuring their privacy in their chosen location for the duration of their session.
11. Client Rights and Responsibilities
Values. At Fossickpoint, we believe that every person is a unique individual and should be treated as one. Please read through the Rights and Responsibilities list and clarify with me any questions or concerns you may have.
11.1. Client rights:
11.1.1. Considerate and respectful support of the highest standard, regardless of their social status, age, race, gender, culture, language, sexuality, spirituality, or political belief.
11.1.2. Adequate information to make an informed choice about participation in services and programs.
11.1.3. Decide to accept or refuse services and/or support.
11.1.4. Choose what information they disclose about themselves.
11.1.5. Contribute to decisions regarding their care and support.
11.1.6. Voice their concerns about the service they are receiving.
11.2. Client responsibilities
11.2.1. Be respectful and courteous to others, including staff and other clients.
11.2.2. Respect the rights, opinions and needs of others involved in any group programs.
11.2.3. Take responsibility and accept the consequences of their own informed decisions.
11.2.4. Provide accurate information about oneself to receive the best service and/or care.
11.2.5. Attend the service in a fit state (not under the influence of illicit drugs or alcohol)
11.2.6. Keep your scheduled appointment time.
11.3. Law and jurisdiction
This agreement takes effect, is governed by, and shall be construed in accordance with the laws from time to time in force in Victoria, Australia. The Parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
v. 2 13/01/2026